Shipping policy

Thank you for shopping with Little Stone Jewellery. We are committed to processing and delivering your orders as quickly and securely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

United Arab Emirates: 1–3 business days
GCC Countries: 3–7 business days
International Orders: 7–15 business days

Delivery times are estimates only and may vary depending on your location, customs clearance, courier services, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available), allowing you to monitor your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

Little Stone Jewellery is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears lost or significantly delayed, please contact us, and we will work with the shipping carrier to investigate the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photos of the damaged packaging.
Photos of the damaged item(s).

We will review your claim and arrange an appropriate resolution.

Delivery Issues

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply before the order can be resent.